Listen!!
Two of my team members were really mad at each other last night, well common working place issues, I just kept quite last night and listened to their arguments, I just noticed that both of them were not willing to listen to each other at all (Defensive Mode), and they really needed someone badly to interfere between them someone to whom both of them can listen, someone whom both of them trust. Well unfortunately or fortunately I jumped in the argument, and then I have to listen to them LOL, well what amazed me was both of them are married and having kids now, but they really fight like kids :). As soon as I started listening to them one by one they calmed gradually, and did settle the matter in a pleasant manner also.
Sometimes in life we really want someone to listen and understand, I am lucky to have my dear friend around me :).